Due to the Southwest debacle we could not make it to our rental. Fortunately, I had taken out insurance thru vrbo, although it has been almost a month and we have not received anything from the I surance company. The ownef, Victoria, was very kind, helpful and understanding. When I told her what happened she called me and offered advice on different things to try as she was traveling herself and dealing w flight cancelations. Sadly, it never worked out for us. I may not book Southwest again, but I definitely would book from Victoria - she was very communicative and easy to work with.