6/10 Μέτριο
Tanya B.
25 Οκτωβρίου 2022
Θετικά: Καθαριότητα, check-in, τοποθεσία
Αρνητικά: Επικοινωνία, ακρίβεια καταχώρισης
Charged additional fees (not listed in VRBO ad) without notice
This property was in a great location for us, removed yet close to lots of historical sites. We are a family of 7 and this place provided plenty of space and parking (we rented 2 cars). The kitchen is commercial in nature with a large commercial fridge and dishwasher. The location provided beautiful evening walks and breezes with a few roosters early in the morning. The rooms were a good size, each had their own bathroom (most with soap but no shampoo). There were a few deferred maintenance items (the knob behind the shower head in one bathroom was loose and the head would not stay up). Regardless, we thought the property provided good value. We gave only 2 stars for communication as it was difficult and we did not receive responses to some of our questions (we had trouble getting the fridge cold and got no response to our message). There were also no 'house rules' so we did not know what was expected of us on check out. Accordingly, we left usable leftover food in the fridge (an unused carton of milk and a few other small items) but the host seemed somewhat bothered by this. We deducted 1 star for cleanliness as the laundry (listed as included on VRBO) was in the host’s residence, which was very unclean. I do not recommend anyone with cat allergies stay at this property. The VRBO ad was not accurate in that it states the property is a B and B (there are signs on the backs of the bedroom doors detailing breakfast times) but it is NOT. We actually did not expect it to be a B and B so did not make an issue of this. The main issue arose with the last minute fees the host advised us of the night before our check out. The host advised us that we owed additional fees for towel use and linen use for 7 people. The total was very high. The VRBO ad listed towels and linens as provided and did not give notice of additional fees for this. We showed the VRBO ad to the host and it didn't matter. These fees were not listed in the VRBO ad, were not posted anywhere at the property, and we were not advised of them on checking in. We then felt uneasy about the host so took many pictures and videos of the property to prove we did not do any damage, scared the host would charge us more fees. We contacted VRBO with our concerns and were told that these items were in fact included and we could pay the fees only if we wanted. Since our stay, the VRBO ad has been changed, it no longer lists linens and towels as included and it lists additional fees.
Tanya B.
Πραγματοποίησε 3 διανυκτερεύσεις τον Αύγουστο 2022