3/5 Μέτριο
Cathy P.
15 Μαρτίου 2024
Θετικά: Καθαριότητα, τοποθεσία
Αρνητικά: Check-in, επικοινωνία, ακρίβεια καταχώρισης
Not pleased
Overall, we are not as a satisfied as I would have hoped we would have been. For such an expensive house to stay in I would’ve expected better service. The Vrbo app had the wrong address on it so we showed up at the wrong house and tried inputting the codes we received on the wrong Garage panel. The email we received had the correct address so when we arrived there, none of the codes worked either. We ended up having to contact natural retreats And they had to send an on-site person to come and let us in wasting over 30 minutes of our time. Additionally, the Vrbo app listed six bedrooms when in fact that is not true at all. There are only five bedrooms and the double bed is located in the master bedroom. This is deceiving for families that are planning to put children in those bedrooms , because it was not as it seemed it ruined our sleeping arrangements and thus we had to have two people sleep on the floor. Again, not OK with the price that we paid. Additionally, some of the bedsheets had stains on them. Not OK. Finally, natural retreats was very hard to get a hold of. While they were able to answer our phone calls after going through a queue process, we asked for phone calls back concerning our issues and really only received one. We also asked for an accommodation on the price due to the issues that we had and we never received a response. Overall, I think natural retreats is the bigger problem But ultimately VRBO contracts them so that’s why I’m leaving this review
Cathy P.
Πραγματοποίησε 3 διανυκτερεύσεις τον Μάρτιο 2024