Σπίτι, 4 υπνοδωμάτια + σοφίτα + Den, 4 Μπάνια, (Κοιμάται 2-15)
Επιστροφή χρημάτων ποσοστού 100%, αν η ακύρωση γίνει τουλάχιστον 60 ημέρες πριν την ημερομηνία άφιξης.
Tahoe keys was a nice place to call home
The location was ver;y nice, the house was as described, we all had a nice stay
Beautiful beautiful property!
our stay was beyond relaxing!!! However we did run across a water leaking issue, when I emailed Patricia she had someone at the house to fix it within an hour! We appreciated the urgency so much, and will definetly be back!!
Fun for families
Great place that accommodated 4 families with kids. Pat was easily accessible by phone for all my questions. I had questions about how to turn on the master fireplace and could not figure out, so had her handyman come by to in a couple of hours to check out and assist. Highly recommend renting and hope to come back for summer fun.
Well maintained & equipped home. Would stay there again.
First time in Tahoe one of the worst vacation taken
I rented this place out during the super bowl weekend. The owners were very informative and quick to respond to any questions I had. I was satisfied with this place because of all the amenities like the hot tub and the fireplaces with great view. Yes it was a great view but everything else didn't work. So excited to enjoy this vacation only to come to Tahoe and nothing worked.. When we first got to the place it was so cold and we tried turning onthe fireplaces it didn't work. The hot tub didn't work which is something i was looking forward to relaxing in the hot tub with a glass of wine. The owner sent out their maintenance people and spa lady but unfortunately they didn't fix anything. Long story short all the amenities other than the wood fireplace didn't work which didn't help the other parts of the house in a 30 degree weather. I was really upset but they said they would fix it the next day unfortunately nothing worked our whole entire weekend there from Friday to Sunday. Also after two to three people showering there was no hot water left and the shower would get backed up for my other friends or family that needed to shower. I was so embarrassed I had my friends and family join me in this vacation everyone splitting the cost and yet nothing was satisfying. Another thing was my friend got shocked by an outlet because the extension that was provided wasn't secured right it was put together by tape or wire looking things. It was not safe because we had kids in the house and with all these problems you would think the owner would check everything thoroughly before renting out to next guest especially if I notified them at least a month in advance about me wanting to rent for that weekend. I was so disappointed but I couldn't do anything about since I had paid already. This vacation was the worst but made it the best i could for the kids and I'm Hoping next time I'm not trapped in one if these again because they wouldnt accommodate or give or pay for the inconvenience of their home. I paid so much including a cleaning fee and yet still cleaned and picked up and they still manage to not give back my damage deposit back.
I also recommend that anywhere you rent before touching anything or settling in make sure you're the first person to go in and take pictures of how you seen the house when getting there and pictures when leaving the house. They had the audaucity to charge me for supposedly moving things which that wasn't the case that ha
Felicia we are so sorry that you were disappointed with our home. We make every effort to keep this property in top condition.However, I believe that you exaggerated the problem. The home has two heating systems - both worked. There are 3 fireplaces in the home. One had a problem that the handyman fixed. The pool table, ping pong, air hockey & ice hockey arcade games all worked. The TV is on satellite and the previous renters had changed the settings. It too was set back for you and worked. Yes there was a problem with the hot tub. The main box unfortunately died on the evening that you arrived. I had my spa person out that night and the next day to try to fix the problem. We needed a part and it wasn't available until Tuesday. There were communal hot tubs at the resort facilities that you could have used.
As for my disappointment with you - my handyman reported that there were 28 people at the home when he arrived. This home sleeps 15 and that is the limit. Upon your departure - my housekeeper sent me photos of furniture that had been moved, including the pool table - obviously to make room for additional people sleeping in the home. She also sent photos of damage, including the thermostat disconnected from the wall. She reported that there was soda sprayed on the windows and floor. You did not treat our home with respect and I would not rent to you again.
LOVE LOVE LOVE the STEAM SHOWER !!!!
This house is wonderful ! The pictures do not do it justice!! I would suggest re taking some better pictures! :) The view, the size of the house and the layout is perfect. I love that all the bedrooms have their own bathrooms! Decor is on point!