The property was not what we expected. The pictures of the outside were extremely misleading. We were expecting to have the marsh outside our back door. Instead, we were packed into a neighborhood with houses right on top of each other and no back yard.
When we arrived, we found that there were no sheets for the hideaway bed. We called the office and were very rudely told that they would “put in a ticket” but did not know if they could reach anyone. There were no maps of the island in the house and we were told to come to the office to pick one up. We went to the office and were told they did not have any.
The next afternoon, we discovered the refrigerator was not working. We called the office and were told that they would “put in a ticket”, but doubted they could get anyone out there on the holiday weekend. They had a new refrigerator due to come in 3 days after we left. They clearly knew the appliance was out and didn’t bother to tell us. They had brought a mini refrigerator out, but we thought it was extra. Half of our food was ruined. Then we had to purchase ice everyday for coolers.
We were charged $xxx per night for 4 nights. And an additional $xxx for additional services and service fees. We did not receive additional services or service at all.
I want a refund for all service fees and additional services. I also want compensation for the house not having a full sized refrigerator. The management company, Vacasa, did not manage anything.